Refund policy

Thank you for shopping with us! Please review our No Refund Policy before making your purchase.

All Sales Are Final

Due to the seasonal and limited-edition nature of our holiday sweaters, we do not offer refunds on any purchases. All sales are final once an order is placed.

Exchanges Only

We are happy to offer exchanges for unused, unworn, and unwashed items in their original condition.

To start a exchange, you can contact us at info@bydaya.shop.

To qualify for an exchange:

• The item must be unused, unworn, unwashed, and free of odors or damage.

• The request must be made within 7 days of delivery or in person purchase.

• Customer is responsible for return shipping costs, unless the exchange is due to our error or the exchange is done locally.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days with your order number and photos so we can make it right.

Final Notes

We reserve the right to deny exchanges that do not meet our return criteria.
By completing your purchase, you agree to this No Refund Policy.

You can always contact us for any return question at info@bydaya.shop.